Dashboard
The Revive Dashboard provides a consolidated view of your recovery performance and the uplift achieved through Revive. You can filter data by date range and payment gateway (e.g., Stripe, Braintree).
Note
All values displayed represent data only for supported gateways and payment methods — currently Stripe and Braintree, across Card, Apple Pay, and Google Pay.
Overall Metrics
This section provides details on the overall revival performance of your payment stack.
1. Overall Impact
Revive's overall impact is calculated only for invoices whose first Merchant-Initiated Transaction (MIT) used one of the payment methods supported by Revive. All subsequent metrics are derived from this filtered set of invoices. It is to be noted that Revive will not be retrying the Customer Initiated Transactions (first time transactions that require customer input).
2. Total Failed
The count of unique invoices that contain at least one failed transaction in the selected date range, regardless of their current status. Manual recovery attempts are included, as Revive's performance is independent of how recovery occurred outside its system.
3. Total Revival Rate
Represents the percentage of failed invoices that were eventually recovered.
Information
Formula: Total Revival Rate = (Recovered Invoices / Total Failed) × 100
You can also compare this with your previous retry method (Smart) to assess the improvement Revive provide on the dashboard.
4. Topline Addition
Measures the incremental revenue uplift from recoveries through Revive and other recovery methods during the selected period. All figures are normalized into a base currency (USD) for consistency.
Information
Formula: Topline Addition = Recovered Amount / (Gross Revenue - Recovered Amount)
Gross Revenue includes both recovered and first-attempt successful transactions.
Revive Metrics
Metrics in this section focus exclusively on invoices whose first MIT transaction was via Card, Apple Pay, or Google Pay on Stripe or Braintree, including hard declines not routed to Revive.
1. Total Failed
The number of unique invoices containing at least one transaction (of any status) in the selected period. Manual recovery attempts are included for completeness.
2. Total Failed (Addressable)
Subset of failed invoices that entered Revive, representing those that were eligible for recovery.
3. Revival Rate
Indicates the proportion of failed invoices successfully recovered through Revive.
Information
Formula: Revival Rate = (Revived Transactions (Selected Period) / Total Failed) × 100
You can use this alongside the same metric from the previous retry method (Smart) for comparison.
4. Topline Addition
Reflects the additional revenue recovered through Revive during the selected period.
Information
Formula: Topline Addition = Recovered Amount / (Gross Revenue - Recovered Amount)
Comparing this with topline addition from Smart (previous method) highlights the uplift achieved with Revive. This is the exact dollar impact of Revive.
5. Revival Analysis
Provides visual insights into recovery trends by gateway account, payment method. You can use this to understand better how Revive and helped. Revive uses optimized attribution logic to ensure accurate reporting when gateways or payment methods change between retries.
Filters and Controls
1. Date Range
Select a time window to analyze recovery and revenue metrics. Metrics derived from the previous retry method (Smart) remain fixed for consistent comparison.
2. Gateway Selection
Choose one or more supported gateways (e.g., Stripe, Braintree). All displayed metrics dynamically update based on the selected gateway(s).
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