Chargebacks in accounting integrations

Problem Statement

A refund recorded as a chargeback syncs to a different account than the one configured for normal refunds in your accounting integration (e.g. NetSuite). You need to know why and how to control where chargebacks post.

Solution

Chargebacks are treated as offline payments, not as regular refunds. When the transaction type is Chargeback (payment method shown as "Chargeback"), the integration uses the offline payment account mapping in your accounting integration (e.g. NetSuite), not the refund or online payment mapping.

To have chargebacks post to the same account as online transactions, update the offline payment (or chargeback) mapping in the integration’s account mapping to use that account.