How to delete records of sync errors - Accounting integrations

Problem Statement

You have test records that you cannot delete because of sync errors, or you want to remove sync error records (including in bulk).

Solution

Ignore the errors first so that deleting the records does not cause further sync issues. You can ignore errors one by one in the sync errors page, or send Chargebee the list of errors or entities as a CSV (downloadable from the sync errors page) and we can ignore them in bulk from the backend. After the errors are ignored, you can delete the test records. Contact us here to request bulk ignore or for help.