How to differentiate a subscription that is canceled within the trial period or after activation?

Problem Statement

You want to filter or report on cancellations that happened during trial vs. after activation.

Solution

Use Chargebee's quick and advanced filters. Subscriptions canceled before activation do not have an activation date; those canceled after activation do. Chargebee does not have a built-in "trial vs. post-activation" cancellation filter, but you can approximate it with these filters.

Steps to Set It Up

Cancellations during trial (no activation date): Filter by subscriptions without an activation date.

Cancellations after activation: Filter by subscriptions with an activation date.

In Chargebee Classic UI: Dashboard > Subscriptions.

Important Notes