Login error: "Oops. Additional security token not passed! Please refresh the page and try again"

Problem Statement

This article explains how to resolve this error when logging in to Chargebee.

Solution

This error often occurs when cookies are disabled in the browser. Enabling cookies for your Chargebee site usually resolves it.

Steps to Set It Up

Chrome: Open Chrome > click the three-dot icon (top right) > Settings > Privacy and security > Site settings > Cookies > choose Allow all cookies, or under Customized behaviours > Sites that can always use cookies add your Chargebee site.

Firefox: Enable cookies in Firefox.

Safari: Manage cookies in Safari.