Error: The ownership cannot be transferred as the account has not been registered with the email address

Problem Statement

This article explains why this error appears when changing account ownership and how to fix it.

Related Scenarios

• You are changing ownership to your main brand account and see this error.
• Both emails are verified and the new owner is already an Admin, but the error still appears.

Solution

The error usually means the account created with the new owner’s email has not been claimed yet (sign-up or account setup was not completed). Transfer of ownership is not allowed until that account is claimed.

Have the new owner go to app.chargebee.com, enter their email, and complete the “Claim your account” flow. They will receive an email to finish setup. After they claim the account (for example, with a temporary site name), you can retry the ownership change. For the full flow, see Chargebee signup, email verification & account claim process.