What is an Abandoned Cart?

This article covers

1. What is an abandoned cart?

2. How abandoned carts are managed in Chargebee?

3. Is there a way for us to receive a list of clients/customers that utilized the drop-in-script and did not proceed?

Solution

An abandoned cart occurs when a customer adds items to their cart but does not complete the purchase within 30 minutes of inactivity or after leaving the checkout page without returning.

Abandoned cart tracking helps measure how many visitors or customers leave the checkout process without completing a purchase, giving you insights to improve conversion rates.

To enable this feature, go to:

Settings > Checkout and Self-Serve Portal > Configuration > Checkout > Turn on the Track abandoned carts toggle.

Chargebee provides email notifications that can be used to notify the customer about the items they have left in the cart without completing the purchase.

To enable this, head to:

Settings > Configure Chargebee > Email Notifications > Abandoned Cart Reminders.

We also provide the Abandoned Cart Report with the customer and checkout details. To view this, navigate to Reports > Revenue Recovery > Abandoned Carts.

This is a site-level settings and cannot be customized for a specific customer. Disabling the email reminder is available on site-level which will disable the reminders for all customers not for specific user.

Currently, email notifications are sent twice a day. Contact support  to alter the frequency of notifications.

Note: This feature is available only on certain plans.