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How do I update the integration email for Chargebee and NetSuite?

  • How to change the email address associated with the Chargebee-NetSuite integration without disrupting the current setup.
  • Steps to update the integration user's email in NetSuite and Chargebee while maintaining token-based authentication.

Solution

To update the email address associated with the Chargebee-NetSuite integration, follow these steps to ensure that token-based authentication remains unaffected and the integration continues to function without disruption.

  1. Update the email address for the user currently linked to Chargebee. In NetSuite, go to Lists > Employees > Employees, open the relevant employee record, update the email address, and save the changes.

  2. On your Chargebee site, if the Reconnect button appears, click to complete the authentication process.

  1. Verify the integration:
    • After completing the above steps, test the integration to confirm it works with the updated user credentials.
    • Review the integration logs for any errors or issues.

Important Notes

  • Ensure that the updated employee record in NetSuite retains the same roles and permissions as the previous integration user to prevent disruptions.
  • Keep the new token details secure and avoid sharing them publicly.
  • Schedule a maintenance window, if required, to minimize operational impact while making these changes.