Why can't I change HubSpot integration settings to 'Do Nothing'?

Related Scenarios

• Unable to change settings in Chargebee's HubSpot integration to "Do Nothing."
• "Save" button is greyed out when attempting to update integration settings.
• Changes not applied despite multiple admin attempts.

Solution

If you're unable to change the HubSpot integration settings in Chargebee to "Do Nothing," and the "Save" button is greyed out, follow these steps to resolve the issue:

1. Check if the sync is running:

   • Navigate to Integrations > HubSpot in Chargebee.
   • Ensure that the sync process is not currently running. If it is, wait for it to complete before making changes.

2. Confirm the integration version:

   • Verify that you are using the latest version of the HubSpot integration. Outdated versions may have bugs that prevent changes.
   • If necessary, update the integration to the latest version.

3. Attempt the change as the account owner:

   • Ensure that the account owner, rather than an admin, attempts to make the change.
   • Some settings may require account owner permissions to modify.

4. Try a different browser or clear cache:

   • Sometimes browser-specific issues can cause UI elements to malfunction. Try using a different browser or clear your current browser's cache and cookies.

5. Contact Support if the issue persists:

   • If none of the above steps resolve the issue, contact Chargebee support for further assistance.

Important Notes

• Ensure that you have the necessary permissions to make changes to the integration settings.
• Always back up your current settings before making changes to avoid data loss.
• Regularly check for updates to the integration to ensure compatibility and access to new features.