Why can't I remove an email ID from Sender profiles in Chargebee?

Problem Statement

This article explains why you cannot remove an email address from Sender profiles even when no enabled notifications use it, and how to change or remove it.

Solution

Sender profiles define the "From Address" used in email notifications. You can have multiple From Addresses; each notification can use a different one.

To remove an address

1. Go to Settings > Configure Chargebee > Email notifications > Manage From Addresses.
2. Click the Delete icon next to the address.

If you cannot delete it, the address is used by another email notification or the Master template.

Steps to Set It Up (when delete is blocked)

1. Open the Master Template and change the From address.

2. Change to a different address.

3. You can then delete the address from the list of From Addresses.