How to set up a reply-to email address in Chargebee?

Problem Statement

This article explains how to add a reply-to email address for outgoing emails and whether it needs to be verified.

Solution

Add reply-to to an existing From address

1. Go to Settings > Configure Chargebee > Email Notifications > Manage From Addresses.
2. Click Edit next to the From address.
3. Add the Reply-to address and save.

Watch this video for a walkthrough.

Add reply-to to a new From address

Click Add New and configure the From address and Reply-to using the same navigation.

Important Notes

• From addresses must be verified before sending. Reply-to addresses do not require verification.
• Ensure the reply-to address is correct so that when customers click Reply, the message goes to the reply-to address (e.g., xyz@gmail.com) instead of the From address (e.g., abc@chargebee.com).