Introducing the Chargebee CLI
chargebee docs

Why does Chargebee say my reactivation date is incompatible with the plan terms?

Problem Statement

You want to reactivate a subscription from a past date, but Chargebee shows the error: "Reactivation date is incompatible with plan terms."

Solution

This error appears when the Reactivate from date falls outside the plan's billing term. For a monthly plan, the date must be within the current billing month. For example, if today is January 16, 2020, the Reactivate from date can only be backdated to December 16, 2019.

Invoices are created based on the plan's billing terms (monthly, quarterly, yearly). If the Reactivate from date is outside that term, an invoice cannot be created, so the error is shown.

Workaround

Use the Import Subscriptions bulk operation:

  1. Go to Settings > Import & Export Data > Choose a Bulk Operation > Import Subscriptions.
  2. Download the sample CSV.
  3. Set the subscription start date to the desired reactivation date.
  4. Set Invoice immediately to True to generate the activation charge invoice.
  5. Upload and run the bulk operation.

You can also use the Import subscription for items API.