Why do I see the error "Changing organization country is not allowed as it is set as origin of one or more countries" when updating the organization address?

Overview

This article explains why you might see the error Changing organization country is not allowed as it is set as origin of one or more countries when updating your organization address in Chargebee. It also provides steps to resolve the issue. This is useful for site administrators who manage tax profiles and organization settings.

Cause

This error occurs because Chargebee prevents changing the organization's country when it is already defined as the origin country in your tax settings. Specifically, it happens if both of the following are true:

• Pricing is set to inclusive.
• The origin country in the tax configuration matches the organization's current country.

Steps to resolve

To update your organization's address, you need to adjust the tax settings temporarily:

1. Go to Settings > Configure Chargebee > Taxes > Configure Tax.
2. Do one of the following:
   • Change the pricing type to exclusive, then update the organization address.
   • Update the origin country in the tax configuration to match your new organization address.
3. After successfully updating the organization address, revert the tax settings back to your original configuration if needed.