An error occurred while redirecting to PayPal

Problem statement

You are seeing "An error occurred while redirecting to PayPal" during checkout.

Related scenarios

• "Copy billing address option is not enabled for your PayPal account" error
• Activating PayPal Billing Address Request feature

Solution

The error "An error occurred while redirecting to PayPal" occurs when "Copy billing address option is not enabled for your PayPal account."

You need to activate the "PayPal Billing Address Request" feature in your PayPal account. Contact the PayPal Merchant Technical Support team to enable this feature in your PayPal merchant account.

For more information, see PayPal Billing Support. Once enabled on your PayPal account, the issue will no longer occur.