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  6. Chargeback Automation

Chargeback automation - Currency

Problem Statement

This article helps you understand chargeback automation - currency.

Solution

Scope

Which currency will the chargeback happen in if I have two currencies configured for my website?

Is there any specific setting for it?

Note: Chargeback automation feature is currently available only on selective plan. Please check the plan and pricing page.

When chargeback automation is enabled, you can configure the setting to handle invoices, subscriptions, other subscriptions related to the customer as well as transactions. The payment gateways handle the refund. Based on the input from gateways, Chargebee handles invoices, subscriptions, and transactions related to the customer.

The amount communicated to Chargebee on this flow by the gateway will be of the initial transaction currency (as per the invoice)

So even if you are using more than one currency, the respective invoice's currency will be used for the refund as well.

To know how Stripe handles dispute amount refer to this link

Related Articles

SEPA Chargeback not automatically reflecting in Chargebee
Chargeback automation isn't working
How to use chargeback management with Braintree and Authorize.net?
How does Chargebee take care of Chargeback fees?

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