Terms of Service


Chargebee.com and its related services (“Service”) are subject to your compliance with the terms and conditions (“Terms of Service”) set forth below.

Chargebee.com reserves the right to update and modify the Terms of Service, at any time, by posting the contents to the website. New features that may be added to the Service shall be subject to the Terms of Service. Should you continue to use the Service after any such modifications have been made, this shall constitute your agreement to such modifications. You may always view the most recent copy of the Terms of Service here: https://www.chargebee.com/terms.html.

Violation of any part of the Terms of Service will result in termination of your account.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis shall only use any information collected from Users. We constantly review our systems and data to ensure the best possible service to our Users. For further details relating to Privacy, please refer our Privacy Policy.

Account Terms

You must be legal age in your geographic area to form a binding contract to use this Service.

You must provide your full legal name, a valid email address, and any other required information to complete the sign-up process.

You are responsible for maintaining the privacy and security of your account. Chargebee will not be held liable for any damage or loss that may result from your failure to protect your login information, including your password.

Chargebee may communicate with you via email regarding your account, system updates, or other issues related to your account.

Chargebee may refuse service to anyone for any reason at any time.

Payment and Access

We will charge you a standard monthly fee based on your account plan. The Service is billed in advance for each month, and is non-refundable. There will be no refunds or credits for partial months of service, or refunds made should you not use the Service during a period of time when your account is open.

Should you upgrade or downgrade your account plan, your credit card will be charged for your new billing rate immediately. At the time of upgrade/downgrade the current plan charges will be applicable on a pro-rated basis for the days of usage. Your credit card will then be charged for your new billing rate every 30 days thereafter unless you cancel your account.

Modifications to the Service and Fees

We shall ensure that at all points of time the standard of the Service remains high and maintains its the continuity. However the internet medium is not an inherently stable medium and errors, omissions, interruptions of service and delays may occur at any time. We are not liable for any liability arising from any such errors, omissions, interruptions or delays or any ongoing obligation or responsibility to offer this Service (or any particular part of it). We may also vary the specification of the services from time to time without notice.

The information, materials, services and products included with the Service may include inaccuracies or typographical errors. We may make changes or improvements to the Service at any time. We do not warrant that the Service will operate error-free or that our web sites and its server are free of viruses or other harmful mechanisms. If use of the Service results in the need for servicing or replacing equipment or data, by any user, we will not be responsible for those costs. Our Services are provided on an “as is” basis without any warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties, including without prejudice to the foregoing, any in respect of merchantability, infringement of third party rights, fitness for particular purpose, or about the accuracy, reliability completeness or timeliness of the contents, services, software, text, graphics and links.

Chargebee reserves the right to modify, suspend, or discontinue the Service at any time for any reason with a notice period of 90 days.

Chargebee reserves the right to change our monthly fees upon 30-days notice from us. Fee change notices may be posted to the Service or on the Chargebee website: https://www.chargebee.com. For existing contracts for which fees have been already paid and received, price revision would be implemented only during the next renewal.

Conduct of Users

You or your authorized users agree not to use our Services to:

  • upload, post, email, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;
  • harm minors in any way;
  • impersonate any person or entity, including, but not limited to, a Chargebee official, forum leader, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity;
  • upload, post, email, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights (“Rights”) of any third party;

Responsibilities of User

This website may contain material which is owned by or licensed to us. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Third party content may appear on the Site or may be accessible via links from the Site. We are not responsible for and assume no liability for any mistakes, misstatements of law, defamation, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of content on the Site. You understand that the information and opinions in the third party content represent solely the thoughts of the author and is neither endorsed by nor does it necessarily reflect our belief.

Cancellation and Termination

You alone are responsible for the proper cancellation of your account. Cancellation requests should be sent through e-mail to support@chargebee.com, and should include the name and e-mail address on your account.

You can cancel at any time, but you will remain liable for all charges accrued up to that time, including full monthly charges for the month which you discontinued service. You will not be charged again.

Chargebee reserves the right to

  • modify or discontinue, temporarily or permanently, the Service (or any part thereof);
  • refuse any and all current and future use of the Service, suspend or terminate your account (any part thereof) or use of the Service and remove and discard any of Your content in the Service, for any reason, including, if Chargebee believes that You have violated these TOS. Chargebee will use all reasonable efforts to contact You directly via email to warn You prior to suspension or termination of Your account. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of Your use of Service, may be referred to appropriate law enforcement authorities. Chargebee shall not be liable to You or any third party for any modification, suspension or discontinuation of the Service.

We may terminate your registration and/or deny you access to the site or any part of it (including any services, goods or information available on or through the site) if we, in good faith, reasonably believe that You have violated any provision of these Terms of Service. Otherwise if Chargebee elects to terminate a User's Service, it shall provide the User with a notice period of 90 days.

Upon termination of this Terms of Use, the User shall be liable to make payments for use of our Website up to the date of termination. All clauses which by their nature shall survive any termination shall survive the termination of these Terms of Use.

Copyright and Ownership

Chargebee or its suppliers own the intellectual property rights to any and all protectable components of the Service, including, but not limited to, the name of the Service, artwork and end-user interface elements contained within the Service, many of the individual features, and the related documentation. You may not copy, modify, adapt, reproduce, distribute, reverse engineer, decompile, or dissemble any aspect of the Service which Chargebee or its suppliers own.

Chargebee claims no intellectual property rights over the Content you upload or provide to the Service. However, by using the Service to send Content, you agree that others may view and share your Content.

Support Services and Upgrades

Chargebee services may include certain third party components and support services. Users shall adhere to the terms and conditions of such third party providers, where clearly indicated, in addition to the terms of service of Chargebee. Chargebee liability is limited to the data stored in its own servers and does not extend coverage to the third party components and services.

Planned Downtimes

Chargebee continuously upgrades the relevant hardware and software components associated to deliver a highly secure service to the Users. In the event of such modifications, Chargebee will plan for scheduled downtimes of its services and notify Users accordingly. The notifications will be through emails and dashboard URL.

General Conditions

Your use of the Service, including any content, information or functionality contained within it, is provided “as is” and “as available” with no representations or warranties of any kind, either expressed or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You assume total responsibility and risk for your use of this Service.

You agree not to resell, duplicate, reproduce or exploit any part of the Service without the express written permission of Chargebee.

You may not use the Service to store, host, or send unsolicited email (spam) or SMS messages.

You understand that the Service can be used for transmission of your Content, and that during processing; your Content may be transferred unencrypted over the Internet.

You may not use the Service to transmit any viruses, worms, or malicious content.

Chargebee makes no warranties regarding (i) your ability to use the Service, (ii) your satisfaction with the Service, (iii) that the Service will be available at all times, uninterrupted, and error-free and (iv) and any Service Level Agreementthat bugs or errors in the Service will be corrected within a stipulated time.

Chargebee its affiliates and its sponsors are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages arising out of or relating in any way to your use of the Service. Your sole remedy for dissatisfaction with the Service is to stop using the Service.Our aggregate liability in connection with any claim arising out of or relating to the website and/or the products, information, documents and services provided herein or hereby shall not exceed the fee paid by the User during the preceding 6 months period.

If any provision of the Terms of Service is held invalid or otherwise unenforceable, the enforceability of the remaining provisions shall not be impaired thereby.

The failure of Chargebee to exercise any right provided for herein shall not be deemed a waiver of any right hereunder. The Terms of Service sets forth the entire understanding between you and Chargebee as to the Service and supersedes any prior agreements between you and Chargebee (including, but not limited to, prior versions of the Terms of Service).

Any questions regarding the Terms of Service should be addressed to support at Chargebee dot com.

Export Compliance

You are responsible for complying with any applicable laws, rules, or regulations governing the export of the Service or any of its components.

Force Majeure

Chargebee shall not be liable for any failure to perform any of its obligations under these Terms of Use if the performance is prevented, hindered or delayed due to any cause beyond the reasonable control of Chargebee including, without limitation, unavailability of any communication system, breach or virus in the processes, sabotage, fire, flood, explosion, acts of nature, civil commotion, riots, insurrection, war, acts of government, etc.

Waiver

Nothing in this Terms and Conditions shall be construed as a waiver of any proceeding or succeeding breach of any provision and failure to comply with any provision of this Agreement shall not be deemed a waiver of such provision or any other provision of this Agreement.

Severability

In the event that a court of competent jurisdiction holds any provision of this Terms and Conditions to be invalid, such holding shall have no effect on the remaining provisions of this Terms and Conditions and they shall continue in full force and effect.

Entire Agreement

This Terms and Conditions contain herein shall be the agreement between us. Chargebee may revise the Terms and Conditions at anytime by updating this section. You are advised to visit this page periodically to review the Terms and Conditions.

Governing Law

These TOS shall be governed by the laws of the State of Delaware without regard to the principles of conflicts of law. You hereby expressly agree to submit to the exclusive personal jurisdiction of the federal and state courts of the State of Delaware for the purpose of resolving any dispute relating to Your access to or use of the Service.

Changes to our Terms of Service

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below.

This policy was last modified on 16-Aug-2014 to correct some typographical / grammatical errors and included a notice period of 90 days to Users.

Contact Information

If you have any questions about these Terms of Use, or if you want to contact Chargebee for any reason, please direct all correspondence to: Chargebee Inc., 340 S. Lemon Ave. #1537, Walnut, CA - 91789, USA or email legal@chargebee.com