Docs

Log into read the version of docs relevant to your site.

I am not able to change the price of an existing subscription

Problem Statement

You need to update the price in a subscription but the edit pricing option is not visible under Change subscription.

Solution

Use the Price Override feature for customer-specific pricing. If the edit pricing option is missing, enable Allow Price Override in Billing LogIQ.

Steps to Set It Up

  1. Go to Settings > Configure Chargebee > Billing LogIQ.
  2. Enable Allow Price Override.
  1. Optionally enable Tier Range Override (beta; contact support to enable).
  2. The Unit Price option will appear under Change Subscription.

Important Notes

Note:

  • Price override applies only to plans/add-ons with flat fee or per-unit pricing.
  • Price override is not available via Hosted pages or Customer portal.
  • Coupon value cannot be overridden.

Was this article helpful?