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  1. Billing
  3. Hosted Capabilities
  5. Articles and FAQ
  6. Checkout V3 - Pop Up
  1. Billing
  3. Hosted Capabilities
  5. Articles and FAQ
  6. Checkout V3 - Pop Up

Checkout URL is not working

Problem Statement

This article helps you understand checkout url is not working.

Scope

The checkout URL isn't working

The purchase link isn't working

Summary

This could happen due to incorrect URLs for your current Product Catalog version. The first step is to know which version of the Product Catalog you are using (Legacy Product Catalog or Latest Product Catalog). You can get to know if you are using Legacy Product Catalog or Latest Product Catalog by checking these options. Once you know which version you are using then we can check the URL format.

Solution

Finding the version of Product Catalog

Check this document

URL format for Legacy Product Catalog

If you are using Legacy Product Catalog then you checkout URL should be similar to - https://{sitename}.chargebee.com/hosted_pages/plans/ Click here to know more.

URL format for Latest Product Catalog

If you are using Latest Product Catalog then you checkout URL should be similar to - https://{sitename}.chargebee.com/hosted_pages/checkout?subscription_items[item_price_id][0]={plan-id}

Also, every plan details page in Latest Product Catalog has a dynamic payment URL on each price point page, making it incredibly simple for you to share a payment link. Navigate from the Product Catalog > Plans index page > Plan details page > Customer-Facing Info > Get Payment Link. Click here for more details.

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