I have initiated a refund mistakenly. Can I reverse it now?

Problem Statement

I refunded an invoice by mistake. The credit note status is now Refunded. Can I stop or reverse the refund?

Solution

Refunds cannot be reversed. Once a refund is initiated from an invoice, it cannot be undone. Chargebee sends the refund request to your payment gateway; the gateway processes it. Always confirm the correct invoice and customer before refunding.

Related Scenarios

Credit note not yet refunded: If you created a Refundable credit note with status Refund due and you do not want to refund the customer, you can void the credit note. This removes the credits so they are not applied to future invoices and prevents anyone from refunding from that credit note later.