New in Chargebee: Explore Reveal and understand your payment performance end-to-end.Try Now
Docschargebee docs
HomeBillingPaymentsRevRecGrowthReveal
Support

Product Updates

  • Release Notes

Getting Started

  • Overview
  • Chargebee Billing Data Centers
  • Object Relationship Model
  • Understanding Sites
  • Chargebee Tech Glossary
  • Articles and FAQ

Implementing Chargebee

  • Implementation Guide
  • Go-live Checklist
  • Articles and FAQ

AI in Chargebee

  • Chargebee Agents
  • Chargebee Copilot
  • Chargebee MCP Server (Model Context Protocol)

Developer Resources

  • Developer Resources Overview
  • Articles and FAQ

Product Catalog

  • Product Catalog Overview
  • Coupons
  • Articles and FAQ

Subscriptions

  • Working with Subscriptions
  • Billing
  • Orders
  • Articles and FAQ

Customers

  • Managing Customers
  • Account Hierarchy
  • Email Notifications
  • Branding
  • Configure Multiple Languages
  • Articles and FAQ

Entitlements

  • Entitlements Overview
  • Features Overview
  • Feature Management
  • Managing Product Entitlements
  • Subscription Entitlements
  • Customer Entitlements
  • Grandfathering Entitlements
  • Articles and FAQ

Usage Based Billing

  • Understanding Usages
  • Setting up Usage Based Billing
  • Usage Alerts
  • Metered Billing
  • Articles and FAQ

Chargebee CPQ

  • Chargebee CPQ
  • Chargebee CPQ for Salesforce
  • Chargebee CPQ for HubSpot

Invoices, Credit Notes, and Quotes

  • Invoices
  • Credit Notes
  • Quotes [Legacy]
  • Transactions
  • Articles and FAQ

Taxes

  • Overview
  • Configuring Taxes
  • Country-specific Taxes
  • Articles and FAQ

Hosted Capabilities

  • Overview
  • Hosted Checkout
  • Hosted Self-Serve Portal
  • Hosted Pages Features
  • Additional Hosted Pages
  • Payment Components
  • Pricing Table
  • Managing Payments with Chargebee.js
  • Mobile-Optimized Hosted Pages
  • Articles and FAQ

Site Configuration

  • Users & Roles
  • Custom Fields & Metadata
  • Approvals
  • Mandatory Fields
  • File Attachments & Comments
  • Advanced Filter Options
  • Multicurrency Pricing
  • Multi-decimal Support
  • Configuring Reason Codes
  • Events and Webhooks
  • API Keys
  • Time Zone
  • Time Machine
  • Transfer Configurations
  • Articles and FAQ

Multi Business Entity

  • Multi Business Entity Overview
  • Customer Transfer Overview
  • Articles and FAQ

Mobile Subscriptions

  • Overview
  • Omnichannel Subscriptions
  • Omnichannel One-Time Orders
  • Mobile Subscriptions (Legacy)

Reports and Analytics

  • RevenueStory
  • Home Dashboard
  • Frequently Asked Questions
  • FAQs for Classic Reports Sunset
  • Articles and FAQ

Integrations

  • Sales
  • Customer Support and Success
  • Finance
  • Tax
  • Marketing
  • Stitch
  • Collaboration
  • Contract Management
  • Ecommerce Management
  • Articles and FAQ

Data Privacy & Security

  • Two Factor Authentication
  • SAML Single Sign-On
  • System for Cross-Domain Identity Management (SCIM)
  • EU-GDPR
  • Consent Management
  • Personal Data Management
  • Compliance Certificates
  • HIPAA Guidelines
  • PCI Recommendations and Integration Types
  • Articles and FAQ

Data Operations

  • Bulk Operations
  • Migration
  • Articles and FAQ
  1. Billing
  3. Integrations
  5. Articles and FAQ
  6. HubSpot
  1. Billing
  3. Integrations
  5. Articles and FAQ
  6. HubSpot

Subscription preview not visible when creating a subscription via HubSpot Quote-to-Cash

Problem Statement

When creating a subscription from a HubSpot deal using the Quote-to-Cash workflow, the subscription preview—which displays a breakdown of line items, charges, and taxes—does not appear.

This functionality was previously visible when creating subscriptions and is expected to show pricing details automatically after selecting a plan or when a plan is prepopulated for a product family.

Related Scenarios

This issue may occur in the following situations:

  • The plan is prepopulated automatically based on the selected product family.

  • A discount with a value of 0% is applied in the HubSpot deal.

  • The subscription is being created through the HubSpot Quote-to-Cash integration flow.

In these scenarios, users may not see the subscription preview appear even though a plan is attached to the deal.

Solution

In Chargebee, 0 is not a valid discount input.

0% discount causing subscription preview to fail

When a 0% discount is configured in HubSpot or prepopulated from the product family, the subscription preview may fail to render.

Product line items with discount in HubSpot
Subscription preview with correct pricing

To restore the preview:

  • Remove any 0% discounts applied to line items.

  • If no discount is applicable, leave the discount field blank.

  • Re-add the product without a discount and attempt to create the subscription again.

Once corrected, the subscription preview will display as expected, showing the full breakdown of pricing and calculated taxes.

Configuration steps

Step 1: Verify product line items in HubSpot

  1. Open the HubSpot deal where the subscription is being created.
  2. Review the Products section.
  3. Check each line item for a 0% discount. If found, proceed to Step 2.

Step 2: Remove or correct invalid discount values

  1. Edit the affected product line item.
  2. Remove the discount if it is set to 0%.
  3. Save the changes.

Step 3: Re-add the product if necessary

  1. If the product was prepopulated with a 0% discount, remove it from the deal.
  2. Add the product again from the catalog without selecting any discount.
  3. Click Create Subscription from the HubSpot deal page.
  4. Verify that the subscription preview appears with the correct pricing breakdown.

Was this article helpful?