How to resolve sign-up modal issue with API v3 caused by incorrect Avalara configuration?

When using Chargebee's API version v3 in a test instance, you might encounter a sign-up modal error. This issue can occur if there is an incorrect configuration of the Avalara company code within Chargebee. This article explains how to resolve this error by correcting the Avalara company code configuration.

Solution

Follow these steps to resolve the sign-up modal error in your Chargebee test instance:

1. Access the Chargebee Dashboard: Log in to your Chargebee account and navigate to the test instance where the error is occurring.

   • Ensure you have the necessary permissions to modify configuration settings.

2. Navigate to Avalara Settings: Go to Settings > Configure Chargebee > Taxation > Avalara.

   • This section allows you to manage Avalara integration settings.

3. Verify the Company Code: Check the company code configured in the Avalara settings.

   • Ensure that the company code matches the one provided by Avalara for your test instance.

4. Correct the Company Code: If the company code is incorrect

5. To update the company code, you need to go to Manage Preferences > Click Update > Enter License key > Connect

   • Click Save to apply the changes.

6. Test the Configuration: After updating the company code, test the sign-up process again to ensure the error is resolved.

   • If the issue persists, double-check the company code and consult Avalara documentation for further guidance.

Important Notes

• Ensure that the Avalara integration is correctly set up before testing the sign-up process.
• The company code is case-sensitive and must match exactly with Avalara's records.
• If you encounter further issues, consider checking other configuration settings or contacting Chargebee support for assistance.
• Regularly review and update your test instance configurations to prevent similar issues in the future.