Problem statement

This article addresses common limitations encountered while using the Salesforce–Chargebee integration, specifically related to Item Price field length.

Sync error:

Solution

The reported behavior is expected and is driven by Salesforce platform constraints. While these limitations cannot be changed, there are recommended ways to work within them.

The CB Item Price Name field in Salesforce is limited to 80 characters. This limit is enforced by Salesforce and applies to all Name fields on custom objects.

• Salesforce does not allow increasing the character limit for Name fields.

• The Chargebee managed package uses Salesforce’s standard Name field for Item Prices.

• Because this is a Salesforce platform limitation, Chargebee cannot modify or override this behavior.

As a result, Item Price names that exceed 80 characters in Chargebee may cause sync issues when pushed to Salesforce.

Checkout this article for reference - https://help.salesforce.com/s/articleView?id=000384760&type=1