How do I manage CB Item Price limitations in Salesforce integration?

Problem Statement

Merchants may see sync errors or failures when Item Price names from Chargebee exceed the length allowed in Salesforce. This article explains the cause and how to work within the limitation.

Sync error:

Solution

The behavior is expected and is driven by Salesforce platform constraints. Salesforce cannot be configured to increase this limit; Chargebee cannot override it.

The CB Item Price Name field in Salesforce is limited to 80 characters. This limit is enforced by Salesforce for all Name fields on custom objects.

• Salesforce does not allow increasing the character limit for Name fields.
• The Chargebee managed package uses Salesforce's standard Name field for Item Prices.
• Because this is a Salesforce platform limitation, Chargebee cannot modify or override this behavior.

Item Price names that exceed 80 characters in Chargebee may cause sync issues when pushed to Salesforce. Keep Item Price names within 80 characters in Chargebee to avoid sync failures.

For more information, see Salesforce character limits for Name fields.