Getting Started

Building Blocks

Subscription Features

Custom Fields

Localization

Invoices

Credits

Order Management

Billing Features

Taxes

Payment Methods

Direct Debit Payments

Configuring Gateways

Revenue Recovery

Checkout

Self-Serve Portal

Notifications

Reports and Analytics

Data Privacy & Security

Fraud Management

Migration

Other Features

Developers

Third Party Integrations

Intercom Inbox 

Intercom tracks customer interaction with the chat box as a conversation inside Inbox. You can choose to install apps on your Inbox based on the resources you need for interacting with your customers.

Chargebee for Inbox app allows support executives to view the subscription and invoice details of the customer they are conversing with, right in Intercom's Inbox. This eases the support executives' work and helps them in providing an improved customer experience.

Note
  • Flat and unit pricing models are only supported.
  • This feature does not support Chargebee's role based restriction. Anyone having access to your Intercom Inbox can access Chargebee for Intercom Inbox.
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Actions supported 

With Chargebee app, you can do the following in Intercom's Inbox:

  • Create a new subscription
  • Request payment method
  • Update payment method
  • Collect payment

You can generate a link for any of the mentioned actions and send it via the conversation. The customer will then be directed to the subscription or payment page to provide the details.

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Configuration 

  1. Search for ‘Chargebee for Inbox' in Intercom's App store  and install the app.
  2. Authorize access to Chargebee.
  3. Complete authentication by entering your Chargebee site name and full access API key.
  4. Navigate to your Intercom Inbox page, click Edit. Add ‘Chargebee for Inbox' app to the workspace.
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