Fix for error- when Credit cards are being added in the "Add payment method" link/ MISSING_CARD_HOLDER_INFO: Either the first name or last name should be present.

Problem Statement

This article helps you understand 'fix for error- when credit cards are being added in the "add payment method" link/ missing_card_holder_info: either the first name or last name should be present.'.

Solution

Scope

Error - MISSING_CARD_HOLDER_INFO while adding credit card through the 'add payment' link.

Summary

This error occurs when the customer is trying to add the payment method via the Request Payment Method email we sent.

Solution

In order to fix this error, you would need to navigate to Configure Chargebee >> Checkout & Self-Serve portal --> Fields --> Payments & enable the First name, and last name fields & then give this a try.

Reach out to support in case this still does not fix it.