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My customers are not able to sign up using their American Express, Discover, JCB or Diners Club cards even though these card types are enabled in Chargebee. How can I fix this?

Problem Statement

This article helps you understand my customers are not able to sign up using their american express, discover, jcb or diners club cards even though these card types are enabled in chargebee. how can i fix this.

Solution

Enabling the card type in Chargebee Gateway settings will only display the icon in the hosted page.

Making this change does not necessarily mean that that particular card type(s) will be accepted as it solely depends on whether your gateway provider accepts the particular card type or not.

Below are example screenshots of how this settings reflect on the checkout page for your reference:

image

Having disabled Discover, and JCB card types, note that the respective icons are not displayed in the checkout page(screenshot below).

image

Hence, to be able to accept a particular card type, you would need to check with your gateway provider to know the card types they support.

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