Getting Started

Building Blocks

Custom Fields

Subscription Features




Order Management

Billing Features


Payment Methods

Direct Debit Payments

Configuring Gateways

Revenue Recovery

Hosted Pages


Reports and Analytics

Data Privacy & Security

Fraud Management


Open Source Resources

Other Features

API Integration

Third Party Integrations


What is in the transaction section? 

The transaction section provides you with a summary of all the transaction events that has happened in your account.

It gives you transaction information such as the date, type, amount and status of the transaction.

When or how is a transaction generated? 

A transaction is automatically generated every time Chargebee makes a payment related operation on an invoice such as a successful charge, failure, authorization or refund.

What does the transaction status mean? 

Success - Payment attempt was successful.

Voided - Payment attempt was canceled. This may have been canceled by the merchant for any number of reasons.

Failure - Payment attempt failed.

Timeout - No response received while trying to charge the card.

Unknown - Transaction needs to be checked and reconciled.

In-Progress - Waiting for response from the payment gateway. Exclusive for direct debit payments.

Needs Attention - Payment confirmation not recieved from the payment gateway, hence Chargebee terminates the connection.

What are the types of transactions? 

Authorization - Authorization approved and funds captured from the card holder.

Payment - The charge was successful and the payment has been received.

Refund - A refund transaction.

What is card authorization and capture? 

Card authorization is used to check if the card provided is valid and has sufficient funds to support the transaction. If the card is valid, then a card capture happens. This is when funds are transferred from the customer's account to the merchant's account.

Can I make a refund from a transaction? 

The Refund option can be used to refund an unused amount. This can be done under Logs > Transactions.


This option will only be available for credit card transactions.

Can I record an offline refund from a transaction? 

The Record Refund option can be used to record the refund of an unused amount. This can be done under Logs > Transactions.

How do I handle check reversals? 

The Reverse Transaction option can be used when a payment is collected via check and if the check bounces.

While using this option, the following points should be considered:

  • If the payment has been applied to an invoice, the payment should be removed from the invoice. This can be done using the Remove option.
  • You would then have to use the Reverse Transaction option to mark a reversal against this invoice.
  • A new reversal transaction will be created. This transaction will be applied to the existing transaction and the unused amount will be removed.

Can I delete a transaction? 

You can delete only offline transactions.

What happens when a transaction is deleted? 


No change will occur if payments are deleted because only fully unused transactions can be deleted.


  • Invoice refunds: If the invoice refund has been deleted, the refundable amount will be increased.
  • Transaction refunds: If the transaction refund has been deleted, the unused amount of the reference payment transaction will be increased.

Payment Reversals

If a Payment Reversal has been deleted, the unused amount of the reference payment transaction will be increased.

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