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PRODUCT
SOLUTIONS
- BY INDUSTRY
- B2B SaaS
- eCommerce
- E-learning
- Publishing
- BY BUSINESS SIZE
- Startup
- ScaleUp
- Enterprise
- BY BUSINESS MODEL
- Self-serve
- Sales-driven
Subscription companies have seen 9x ROI
Every cancel attempt is an opportunity to save and learn. How many subscribers cancel each month ?
Estimated revenue retained over 12 months
Essentials
Grow your subscription services and reduce voluntary churn
From
$0
for the first 0 monthly sessions
This plan includes 0 base monthly sessions, with additional rates of $0/session (up to 0 max)
Sign up free for 30 days- Branded, personalized cancel experiences
- A/B page testing
- Actionable performance dashboard
- 4 experiences
- 4 offers
- 4 audiences
Performance
Maximize subscriber retention with best in class digital experiences
From
$0
for the first 0 monthly sessions
This plan includes 0 base monthly sessions, with additional rates of $0/session (up to 0 max)
Request performance demo- Advanced Targeting
- Multi-variate testing
- Launch guidance and account management
- 10 experiences
- 10 offers
- 10 audiences
Enterprise
Leverage agile, flexible and secure retention optimization solution
Custom
Pricing maximizes ROI as you grow
This plan includes 10,000 base monthly sessions, with additional sessions available for purchase (no max limit)
Request Expert Demo- Smart Targeting (Machine Learning)
- Multiple brands, integrations, dashboard
- Best practices and strategic planning
- Retained Revenue Reporting
- Unlimited experiences
- Unlimited offers
- Unlimited audiences
Frequently Asked Questions
How much does Chargebee Retention cost?
Chargebee Retention is a revenue-generating service, in that
we save customers from canceling, and in doing so generate
positive ROI. We charge based on your plan (Essentials,
Performance, and Enterprise) and your plan tier, depending
on your volumes (or the number of monthly sessions). Your
plan tier includes a number of base sessions per month (e.g.
the 1000 - 2500 session Performance plan tier includes 1000
sessions per month), as well as a base session rate in case
you exceed your session limit.
What is a session?
A session is when any user clicks “cancel” and is routed to
a cancel deflection page. If an end-user revisits the cancel
page within the save interval (watch list period), then they
are deduplicated.
What happens if I exceed the number of base sessions
included in my plan tier?
Don’t worry, if you exceed the base session limit included
in your plan (for example, you use 1,256 sessions on a 1,000
- 2,500 session Performance plan), then you’ll be charged at
your plan’s base session rate (e.g. the additional 256
sessions @ $0.90/session), up to the maximum number of
sessions allowed by your plan (e.g. 2,500 in this case).
How can I upgrade my plan?
You can also choose to upgrade your plan at any time by
contacting your Chargebee Retention representative or you
will be prompted to do so if you exceed the number of
maximum monthly sessions within your plan.
Do you offer a free trial?
Yes, we offer a free 30-day Essentials plan trial where you
can create an account, import and sync your data, customize
your cancellation experience, and use many of Chargebee
Retention’s features. You’ll be prompted to upgrade once you
have reached the end of your trial or when you are ready for
onboarding (Performance and Enterprise only).
Can I downgrade my plan?
Yes, you can request to do so at any time; however, the
downgrade will not take effect until your contract is up for
renewal (e.g., upon your month-to-month renewal date for
Essentials plan or upon your annual renewal for Performance
or Enterprise plan).
What kind of support do I receive with Chargebee Retention?
Depending on the plan you select, we offer a variety of
support to help you get started and scale with our products:
- Chat and engage with our support team through the website.
- Have onboarding guidance to our products and features with an expert success team.
- Designated Customer Success Manager and Implementation Specialist to help with onboarding, implementation, and strategy, such as periodic performance reviews.
Is your pricing model based on invoices or revenue?
Our default pricing model is based on revenue. But, if you
believe invoice-based pricing suits your business better,
let us know and we'll be happy to accommodate it.
How do I change my plan?
View your account usage from your account page and modify
your plans through your Chargebee representative.
Can I export my data from Chargebee Retention?
Yes, this can be accommodated either by exporting CSVs at
any time from within the Retention App, via exporting event
data using Retention Webhooks, or our Segment.com
integration. Finally, Performance and Enterprise customers
may request a raw data export from your customer success
manager (CSM) if you decide to leave Chargebee.
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