Wearables and health devices
Companion-app subscriptions for insights and coaching.
Connected Hardware & Subscriptions
Run the Subscription Your Device Unlocks
Jiobit bills its device charge and recurring service on one Chargebee record.
Most billing tools handle either the hardware subscription or the software subscription, never both together. Chargebee brings hardware, software, web, mobile, and app-store subscriptions into one subscriber view. Cross-channel behavior becomes easier to interpret, so expansion opportunities, churn risk, and payment issues do not stay trapped inside separate channels.
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Who it's for
See Which Brands Run This Model
The device sells once. The subscription is where lifetime value lives.
Connected fitness
Equipment paired with a recurring training or content subscription.
Connected home and safety
Monitoring, wireless service, or automation unlocked by subscription.
IoT and smart devices
A one-time purchase turned into recurring service revenue.
Run the Subscription Lifecycle End to End
Two groups share one platform across the subscriber lifecycle. Product, growth, and monetization leads own the subscription attached to the device and test trials, tiers, and offers without an engineering ticket per change. Finance and RevOps leaders build recurring service revenue on top of device sales.
01
Acquire
Start a trial when a device activates, then convert to paid with hosted pricing, trials, and localized checkout.
02
Grow
Gate premium insights, coaching, and features behind higher tiers and grow ARPU after the device is in hand.
03
Retain
Meet cancel intent with pause, downgrade, or targeted offers before the subscription lapses.
04
Recover
Retry failed payments automatically and keep involuntary churn off the finance team's queue.
Bill the Device and the Service It Unlocks, Together
Connected hardware is a business model, not a product category.
A connected-hardware company sells a physical device, then earns recurring revenue from the wireless service, insights, or software the device unlocks. The device wins the customer once. The subscription decides what that customer is worth for years.
Many billing setups split that business in half: hardware in one system, software in another, with finance reconciling by hand. Chargebee runs both on one platform, beside the device business you already own.
Chargebee runs the recurring layer without changing how you sell and ship the hardware.
BOTH TOGETHER
Bill Hardware and Subscription on One Platform
A device charge and a recurring subscription belong on one record.
A device charge and a recurring service subscription belong on the same customer record, billed accurately whenever the customer signs up. Split across two systems, they leave finance stitching the two together by hand.
Chargebee runs both on one catalog, with proration and activation timing handled automatically. Open APIs let you build your own hooks and customize checkout to match the product.
See hardware billingOMNICHANNEL
Run One Subscription Across Web and App Stores
Subscribers sign up on the web and renew in the app. The data should stay unified.
Subscribers sign up on the web, renew in a companion app, and pay through Apple, Google, or a card. Left unmanaged, that fragmentation scatters subscriber data and hides the truth about revenue.
Chargebee unifies it. Apple and Google in-app purchases become first-class records alongside web and direct subscriptions, bringing signals scattered across channels into one subscriber context. One customer record, one subscription lifecycle, and one reporting layer give teams a clearer view of the relationship.
See omnichannel billingACQUIRE
Turn a Device Purchase Into a Paying Subscriber
The moment a device activates is the moment the subscription starts.
Chargebee lets you start a trial when a device activates, then convert it to paid on your terms. Run hosted pricing and checkout tuned for volume, with free trials, promotional offers, and localized payment methods across markets.
Charge each customer accurately for when they sign up. Mixed monetization runs on one catalog, so recurring subscriptions and one-off charges live together. Jiobit customizes Chargebee Checkout to match its product and experiments with free trials and discounts, across credit card, prepaid card, and ACH.
See pricing and checkoutGROW
Grow Revenue From the Subscription Your Device Unlocks
Once the device is in hand, expansion comes from the subscription.
Chargebee's entitlement engine separates what a subscriber pays from what they access. You gate premium insights, coaching, or features behind higher tiers, then prompt upgrades inside the companion app.
Move subscribers to annual plans, add premium tiers, and bundle add-ons, all configured by business teams without engineering. Renewal is a lever too: test price, term, and SKU by cohort.
Explore entitlementsRETAIN
See Churn Risk Before the Subscription Lapses
The hardware sale is done. The recurring revenue is the part at risk.
A customer can keep the device and still let the subscription lapse, which makes retention a distinct challenge for connected hardware businesses. Churn Propensity Scores flag subscribers whose relationship is weakening 30 to 60 days ahead. Chargebee Growth then puts the appropriate save path in front of the subscriber before the relationship is lost.
Win-back reaches lapsed subscribers who still own the device, with an offer built for their history. Jiobit gained early-warning visibility into subscriber health on Chargebee, replacing a setup where churn happened silently with no recovery workflow.
See retention offersRECOVER
Recover Subscription Revenue When a Payment Fails
A failed payment is revenue from a customer who still uses the product.
Revive weighs more than 200 signals around each failed payment and determines when and how to retry it. Gateway orchestration keeps renewals moving when one payment route fails, while card-expiry outreach can refresh payment details before the next charge is attempted. Recovery performance stays visible in real time, so involuntary churn shows up on a dashboard instead of a support queue.
See payment recoveryBUILT FOR SCALE
Plug Into Your Device and Your Stack
Chargebee's APIs plug into your systems rather than replacing them.
Connected-hardware companies run proprietary systems: device firmware, companion apps, entitlement logic, and a storefront for the hardware. Chargebee's API-first architecture plugs into those systems with custom trial starts, usage signals, and lifecycle hooks.
Billing coordinates with your hardware fulfillment, so a device charge and its shipment stay in step. Multi-currency billing and gateway orchestration cover each market, and revenue recognition supports ASC 606 and IFRS 15 reporting.
Talk to our teamWhat powers connected-hardware revenue
Power Connected-Hardware Revenue at Scale
Every feature needed to run device and subscription revenue together.
“What we loved about Chargebee was there were some hooks-in for businesses like ours that had a physical product with a software component.”
Read story
Frequently Asked Questions
Yes. Chargebee runs a one-time device charge and a recurring service subscription on one subscriber record and one catalog. Jiobit evaluated other tools and found none that billed both together for its model.
No. You keep control of how you sell and ship the device. Chargebee runs the recurring subscription the device unlocks and coordinates billing with your fulfillment, so hardware commerce and subscription revenue stay in step.
Yes. Chargebee charges each customer accurately for when they sign up. A one-time hardware charge and a recurring service subscription bill correctly even when activation timing varies.
Yes. Chargebee treats Apple and Google in-app purchases as first-class records in one subscriber view, alongside web and direct subscriptions. Zwift consolidated web, iOS, and Google Play subscriptions this way.
Web, app-store, and device-linked subscriptions often show only fragments of the same subscriber relationship. Bringing them together creates one subscriber context that can inform churn risk, expansion opportunities, payment recovery, and other monetization decisions without treating each channel as a separate customer.
Chargebee Growth meets cancel intent with the save offer most likely to keep each subscriber, plus win-back for lapsed subscribers who still own the device. Retention protects revenue after the hardware sale.
Yes. Chargebee's API-first architecture plugs into proprietary device, entitlement, and app systems rather than replacing them, with custom trial starts, usage signals, and lifecycle hooks. Jiobit built its own hooks on Chargebee's APIs.
Run Hardware and Software Revenue on One Platform
See how Chargebee turns a device buyer into a lifetime subscriber.
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