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Chargebee Data Centers 

Chargebee's global data hosting structure operates under the following regions primarily:

  • The United States (US) region
  • The European Union (EU) region

This multi-region data hosting is done to comply with the data protection regulations and business requirements that are applicable for that particular region. You can select the preferred region during the Sign up process, which allows you to specify where your organization data will be hosted.

The United States (US) Data Center 

By default, existing customers who are based in the US and other parts of the world have their data hosted in the US data center.

Note
  • For the US Data Center, we use the AWS region US East (N. Virginia).

If your organization is located in the US hosting region, refer to the following table for information on the log in URL, API, hosted pages and how to sync third-party integrations:

The European Union (EU) Data Center 

Chargebee now provides a separate environment hosted entirely within the EU, for customers who need to host data in the EU Region.

Note
  • For the EU Data Center, we use the AWS region EU (Frankfurt).

If your organization is located in the EU hosting region, refer to the following table for information on the log in URL, API, hosted pages and how to sync third-party integrations:

Select your Data Hosting Region 

Customers can select between having their data hosted either in the US or the EU data centers during the sign up process.

Data migration for existing customers 

Migration involves replicating all of your data to the new region. We have planned to start the Data Center migration for our existing customers hosted in the US data center by early 2021. It is not mandatory for all the users to opt for this migration. If you're an existing Chargebee customer and you want to switch to a different hosting region, contact Chargebee Support to migrate your data and we will schedule the migration at a time that works best for both the customer and Chargebee.

Note
  • During the migration window, Write access to your data will be blocked and Read access remains unaffected. 

  • You will be notified once the migration is complete and we recommend doing a smoke test to check if everything is working fine. 

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