Subscription Entitlement Overrides

Scheduling entitlement overrides allows for precise control over the start and end dates of entitlement overrides, thereby optimizing release planning by ensuring timely access to tailored entitlements. By strategically scheduling entitlements, businesses can showcase added value, maintain high client engagement, and mitigate churn risks. This proactive approach not only increases the likelihood of renewals but also creates opportunities for upselling, thereby driving overall revenue growth.

Add schedule entitlements overrides

To add schedule entitlements to a feature from the subscription screen, follow these steps:

1. Click the Subscriptions list page.

   

2. Select a subscription whose entitlements you want to schedule.

3. Click Add / Edit Entitlements. It redirects you to the Features list page.

   

4. Click + to add the feature to this subscription or you can edit an existing feature. To schedule overrides, click the toggle Schedule Override > choose an expiration date for the override, and click Add.
   Note: When selecting the Limited Period Overrides, make sure that:

   • The start date must be before the end date.
   • The start date and the expiry date cannot be the same.
     

5. To save changes, click Apply > Confirm. On the Entitlements card, click the More > Subscriptions tab to find details on the start and expiry of the scheduled override. The new value they you want overridden will appear under Subscriptions, while the old value will remain under the All tab until the time schedule is activated

   

Edit schedule entitlements overrides

To edit schedule entitlements to a feature from the subscription screen, follow these steps:

1. Click the Subscriptions list page.

   

2. Click Add / Edit Entitlements. It redirects you to the Features list page.

   

3. Click Choose > Select Subscriptions. You will find the features with scheduled overrides.

   

4. To edit an existing scheduled override, remove the existing schedule, click Apply, and Confirm, then create a new schedule for the feature.