Exploring subscriptions from trial into ShipStation

You may encounter a scenario where you try to export subscriptions for ShipStation and find that subscriptions that are still in trial are missing.

A common example is a company offering trial subscription boxes that need to be shipped but cannot export those orders.

This happens because exports to ShipStation require at least one invoice.

Each invoice from Chargebee is treated as an order in ShipStation. If there is no invoice, which is common for trial subscriptions, those records are ignored during export.

To handle this:

• Create a $0 non-recurring addon under Product Catalog > Addons > Create a new addon.
• Open the trial subscription and use the Add Addon option to create a $0 invoice. The customer will not be charged for the invoice.
• Once there is an invoice, you can export it to ShipStation.