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ShipStation sync error: JSONObject ["orderId"] not found

Scope

This issue can occur when ShipStation throws a 404 error while creating or updating an order.

Solution

ShipStation throws this error in two scenarios:

  1. The order is deleted in ShipStation or split or merged with another order.
  2. The order is moved to a different manual store in ShipStation.

If multiple orders are mapped to the same order in ShipStation, all of those orders may have been merged in ShipStation. When Chargebee tries to find the record during sync, it throws a 404 error.

If this has already happened, click the Ignore button in the ShipStation Sync window to ignore the record.

Exploring Subscriptions from Trial into Shipstation
Addon SKU on my Chargebee site has not been synced to ShipStation. Why?