What should I do with the "Review potentially fraudulent customers" email that I received from Chargebee

Problem Statement

This article explains what the "Review potentially fraudulent customers" email is and how to handle suspicious transactions flagged by Stripe Radar.

Related Scenarios

• Why you receive the review fraudulent customers email
• How Stripe Radar works

Solution

Chargebee sends this email when Stripe marks a customer or transaction as suspicious. Stripe evaluates every Chargebee transaction that goes through its gateway using Stripe Radar.

What you can do

1. Use the link in the email to open the suspicious transaction in Chargebee.
2. Mark it as Safe if the transaction is genuine.
3. Confirm and Refund if the transaction is fraudulent.

For more details, see Suspicious transactions.

Display fraud alerts at customer level

Go to Settings > Configure Chargebee > Billing LogiQ > Fraud Monitor Settings and enable Display alerts on fraud detection at customer level. See Suspicious transactions for more information.