What should I do with the "Review potentially fraudulent customers" email that I received from Chargebee

Problem Statement

This article explains what the "Review potentially fraudulent customers" email is and how to handle suspicious transactions flagged by Stripe Radar.

Related Scenarios

• Why you receive the review fraudulent customers email?
• How Stripe Radar works?

Solution

Chargebee sends this email when Stripe marks a customer or transaction as suspicious. Stripe evaluates every Chargebee transaction that goes through its gateway using Stripe Radar.

You can review and take action on flagged transactions either individually or in bulk.

• For a single customer, open the transaction from the email and choose Mark as safe if it is legitimate, or Confirm and refund if it is fraudulent.
• For multiple customers, filter suspicious customers and update their fraud status using the API or bulk operations.

Setup instructions

Review a single customer

1. Use the link in the email to open the suspicious transaction in Chargebee.
2. Click Mark as safe if the transaction is genuine.
3. Click Confirm and refund if the transaction is fraudulent.

Review multiple customers

Step 1: Filter the customer list

• Go to Customers.
• Click Filterlist.
• Search for and select Fraud flag.
• Choose Is.
• Select Suspicious.
• Click Add, then Apply filter. This displays all customers flagged as suspicious.
• Click Export > Download CSV to download the list.

Step 2: Update customers

Option A: Using the API

• Use the Update a customer API.
• Pass the following parameters:
  • customer_id from the exported list
  • fraud_flag as safe

Option B: Using bulk operation

• Go to Settings > Import and export data.
• Select Bulk operation.
• Choose Customers from the category list.
• Select Update customers, then click Proceed.
• Download the sample CSV.
• Update the CSV:
  • Keep only customer_id and customer[fraud_flag] columns.
  • Add customer IDs from the exported list.
  • Set customer[fraud_flag] to safe.
• Save the file as a CSV.

• Upload the file under the Update customers bulk operation.

Additional information

To display fraud alerts at the customer level:

• Go to Settings > Configure Chargebee > Billing LogIQ > Fraud monitor settings.
• Enable Display alerts on fraud detection at customer level.

For more details, see Suspicious transactions.