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When would I use my own SMTP Server instead of Chargebee's?

There are 3 primary reasons why one would use their own SMTP server:

  • You can manage your own SPF records and also handle email bounces yourself.
  • Notification limits used by Chargebee do not apply when using your own SMTP server.
  • DMARC policies will not affect your email delivery. More on DMARC policies here.
How do I find out if emails have been delivered to the customer?
Emails fail due to SPF and DKIM settings
Office365- "Please check whether your email address is authorized/verified / blocked by your SMTP server" error
Error while configuring SMTP server settings

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