Sorry, we couldn't find that resource - Error

Problem Statement

You receive the error "Sorry, we couldn't find that resource" while creating or updating a quick charge for zero value. You might also see it when you close a draft invoice that has no usage (and therefore no billable line items).

Solution

This error occurs when you try to generate invoices for zero-value items while the Hide Zero-Value Line Items setting is enabled in Billing LogIQ.

When this setting is on and an invoice would contain only zero-value line items — for example, a draft invoice closed with no usage — Chargebee does not create the invoice, because there are no billable charges. This is expected behavior: an invoice with no non-zero line items is not generated while the setting is enabled. If you need the invoice to be generated for zero-value items, disable the Hide Zero-Value Line Items setting.

Configuration Steps

Step 1: Navigate to Settings > Billing LogIQ.

Step 2: Uncheck Hide Zero-Value Line Items and click Update Billing LogIQ.

Step 3: Try creating a zero-value charge again. The invoice should generate successfully.

If you still face issues, contact support.

Additional Information

• How to disable email notifications for zero-dollar value invoices?
• Why am I getting the error "You need to have at least one plan to preview the checkout/portal" while using the Preview Checkout button on the live site?
• How to hide zero-value line items from my customers?