Sorry, we couldn't find that resource - Error

Problem Statement

You receive the error "Sorry, we couldn't find that resource" while creating or updating a quick charge for zero value.

Solution

This error occurs when you try to generate invoices for zero-value items while the Hide Zero-Value Line Items setting is enabled in Billing LogIQ. Disable this setting to generate invoices for zero-value items.

Configuration Steps

Step 1: Navigate to Settings > Billing LogIQ.

Step 2: Uncheck Hide Zero-Value Line Items and click Update Billing LogIQ.

Step 3: Try creating a zero-value charge again. The invoice should generate successfully.

If you still face issues, contact support.

Additional Information

• How to disable email notifications for zero-dollar value invoices?
• Why am I getting the error "You need to have at least one plan to preview the checkout/portal" while using the Preview Checkout button on the live site?
• How to hide zero-value line items from my customers?