Unable to add team member as the user already exists

Problem Statement

This article explains why you see "Already exists" when adding a team member (and the email may not appear in the team list) and how to resolve it.

Related Scenarios

• Unable to add a team member because the user "already exists."
• The email does not appear in the team member list.

Solution

This usually happens when the user has already been invited and has not yet accepted the invite. There is no time limit to accept. Resend the invite so they can complete the step.

Steps to Set It Up

1. In the team/members area, locate the pending invite or use the option to resend the invite.
2. The user receives the invite again and can accept it. Refer to the screenshots below for where to resend.