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  1. Billing
  3. Subscriptions
  5. Articles and FAQ
  6. Working with Subscriptions
  1. Billing
  3. Subscriptions
  5. Articles and FAQ
  6. Working with Subscriptions

How to send an email notification for Subscription Reactivation

Problem Statement

This article explains how to notify customers by email when a cancelled subscription is reactivated.

Solution

Configure the subscription reactivation email under Settings > Configure Chargebee > Email Notifications > Subscription activation > From Canceled State. This notification triggers when a subscription is reactivated from a cancelled state.

Steps to Set It Up

  1. Go to Settings > Configure Chargebee > Email Notifications.
  2. Open Subscription activation.
  3. Select From Canceled State.
  4. Configure the email template and save.
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