Getting Started

Building Blocks

Subscription Features



Billing Features


Payment Methods

Direct Debit Payments

Configuring Gateways

Fraud Management

Hosted Pages

Attach Additional Data


Open Source Resources

Other Features

API Integration

Third Party Integrations

Go-live Checklist 

Let us assume that you have gone through the implementation guide and you have configured your plans, addons, and coupons. Now you think you're ready to deploy your billing and payment system. But before you go live, please go through this checklist to make sure you have everything squared away.

Internal Checklist 

This is a list of settings and configurations that you need to do within Chargebee's web interface.

1. Copy Sandbox Data

If you would like to copy some or all of your plans, addons, coupons as well as other settings such as your email notifications from the test site into your live site, you can do that as well. Here's how.

2. Configure your Payment Gateway

Assuming that you already have your payment gateway account approved and ready, you will need to configure this within Chargebee. Click here to know more.

3. Configure your Site Information

These options can be found under SettingsSite SettingsSite Info.
Specify your country and reporting currency. Also enable daily digest under SettingsSite SettingsReport Settings.

4. Metered/Usage Based Billing Setup

Enable this if you have a metered based billing setup. Click here to find out how.

5. Tax Setup

Configure your tax settings. To know more about country specific tax, please contact our support team at . Here's our documentation on taxes.

6. Retry Settings/Dunning Management

Review your defaults for retry settings to recover from credit card failures.

7. Invoice Customization

Every time a payment is made, Chargebee sends out an invoice to your customers on your behalf. You can always customize the way it looks. Once you've customized it, email an invoice to yourself to be sure it looks how you want it to be. To see how to customize your invoices, click here to learn more.

8. Hosted Page Customization

If you are using Chargebee's hosted payment page, you can customize the way it looks from Chargebee's web interface. Click here to learn more.


Ensure that you have checked, edited and enabled all the email notification templates that you need before you go live.

9. Email Notifications

Be sure to setup your email notifications as well as the templates you'll be using for your transaction emails. Send a few test emails to yourself and have a look at them using different browsers and devices. Here's more on configuring your transactional emails.

10. Provide Access to Team Members (Optional)

If you've already invited users to your test site, and you need those users to have access to your live site as well, invite those users again from the LIVE site. In Chargebee, access is controlled at a Site level, be it TEST or LIVE. So, you need to invite users explicitly for each site.

11. Testing

We would recommend that you to run a few small value test transactions with real cards in your LIVE site before opening it up to customers.

  • Test your checkout flow and create a new order/subscription using a plan with an amount and 0 trial days to ensure the card is charged immediately
  • After a subscription has been created and charged successfully, try to add a charge immediately after 20 minutes. This is to confirm that the recurring charges are successful.
  • Cancel an order/subscription
  • Issue a partial refund
  • Issue a full refund

Try these tests using all the card types that you've enabled.


Once you've completed all the test transactions, please login to your LIVE payment gateway account and check for corresponding entries there.

External Checklist 

These are a few things that you will need to have done outside of Chargebee:

1. SSL Certificate(s)

Security is non-negotiable. And it pays to have a proper SSL certificate, regardless of whether you let credit card information pass through your server or not.

Wildcard certificates are expensive but thankfully you do not need it, unless you intend to allow your customers to create sub domains under your site, just like Chargebee.

As a merchant you will only need a single domain certificate with a named sub-domain, like or

The SSL certificate requirements differ based on how you integrate with Chargebee:

Chargebee's Hosted Pages
SSL Certificate is not mandatory for merchants using Chargebee's hosted pages. But we do recommend configuring HTTPS for the webhook URLs.

iFrame-based Checkout Pages
Even though Chargebee's checkout page has HTTPS, end users would see the merchant's website address in the browser URL. If you use HTTP, end users may think they are entering the credit card on an insecure page. Though not mandatory from the compliance point of view, we strongly recommend using HTTPS for iFrame-based checkout pages to ensure better checkout experience for end users.

API-based/Custom Checkout Pages
It is mandatory for merchants using custom checkout pages to have HTTPS configured. As credit card details are transferred via the merchant's servers, having an SSL certificate is mandatory.

Where to get SSL Certificates
There are many companies that you can get an SSL certificate from and the price varies from $9 per year to $195 per year, depending on the provider.

Here are a few that we suggest, in no particular order:


Rapid SSL 

Geo Trust 



Setting up and installing SSL is quite easy and takes anywhere between 30 minutes to an hour depending on the person doing it. All you need to do is buy the certificate from a trusted and well known source and install it.

2. Approved Payment Gateway and Merchant Account

If you don't have them already, you need to get them right away before you go live. Click here to know more.

As part of your payment gateway settings, check these as well:

Here is a checklist  that you may copy and use to complete the steps.

Post go-live, on-going compliance requirement 

PCI Compliance:

As a merchant using Chargebee's hosted pages, all you have to do is submit a Self Assessment Questionnaire (SAQ-A) to stay compliant (the basic level of compliance required).

Your exposure is minimal when using Chargebee hosted pages with the basic declaration to submit to Payment Gateway. Some gateways ask for this SAQ-A form to be submitted once a year and some don't. It depends on the Payment Gateway chosen.

You may download the latest version of the SAQ-A document from the PCI Security Standards Website . It is under the SAQs section.

You can find a sample SAQ-A document here .

For any queries, email  and we will help you with the details.