Email logs
Email Logs contain a record of every email sent from your Chargebee site, including Action Emails. To view the Email Logs, click Logs > Email Logs.
Note
When you navigate to the Email Logs page, by default only the emails sent on that day are shown. Remove the All Emails - Today filter to view all emails sent from your Chargebee site.
Mail Status
Below are the email statuses and their meanings. You can also use these as filter criteria with the Mail Status filter. "SMTP" refers to any SMTP server you have configured in Chargebee; if none is configured, it defaults to Chargebee SMTP.
Scheduled: The email is scheduled to be delivered to the SMTP server from Chargebee.
Rescheduled: The email delivery from Chargebee to SMTP failed and is scheduled for a retry.
Chargebee's retry mechanism will automatically attempt to resend emails that failed due to an SMTP error up to 4 times after the initial failure.
Retries occur at the following intervals:
| Retry | Time |
|---|---|
| 1 | 5 minutes after the failure |
| 2 | 30 minutes after the previous retry |
| 3 | 1 hour after the previous retry |
| 4 | 5 hours after the previous retry |
Succeeded: The email has been successfully delivered to the SMTP.
Failed: The email was not delivered to the SMTP after all retries were exhausted.
The following statuses are available for Chargebee SMTP users and indicate whether the email has been delivered to the customer. These statuses are available by default for US-based sites. For sites hosted in Australia (AU) or Europe (EU), enable Domain Authentication to gain access to these delivery status insights.
Delivered: The email has been successfully delivered to the customer.
Opened: The delivered email has been opened by the customer. To enable this, turn on the Show email opens option under Settings > Configure Chargebee > Email notifications > Change SMTP settings.
Dropped: The email was not delivered to the customer. Possible reasons include the user unsubscribing from your emails or the email being flagged as spam by a third-party spam application.
Bounced: The email was not delivered due to server denial. A possible reason could be an incorrect "Send to" address.
Deferred: The email was not delivered to the customer. A possible reason could be due to breach in daily email limit. The email will not be retried further by Chargebee. Customer can manually re-send the mails the next day.
Note
For Dropped and Bounced emails, you can find the exact reason for non-delivery by hovering over the exclamation icon.
Resend Failed Email
You might encounter instances where emails sent from Chargebee fail to deliver to intended users. This failure could be due to:
- SMTP failure.
- Problems with email construction.
Chargebee helps you resend emails in bulk. Follow these steps:
- Click Email Log.
- Select the emails you want to resend.
- Click Resend > Proceed.
Note
You can only resend emails that are flagged as Failed in the Email Log. Existing sender and recipient email addresses are retained when you resend emails.
Preview
You can preview any email from the log. You can also send any email to a different address using the Forward field.
FAQs
What is an SMTP server?
An SMTP server is any mail service provider used to send recurring, bulk, or custom emails to your customers. Chargebee provides a default SMTP service, but you can also configure other SMTP servers. To learn more, read our doc on SMTP configuration.
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