Error message on checkout 'iDEAL is not supported for this customer, kindly allow the bank account payments to support iDEAL'

Problem Statement

This article helps you understand error message on checkout 'ideal is not supported for this customer, kindly allow the bank account payments to support ideal'.

Solution

Scope

Error message on checkout 'iDEAL is not supported for this customer, kindly allow the bank account payments to support iDEAL'

Why my customers are not able to pay using the SEPA payment method on Adyen iDEAL?

How to allow customers to pay via Direct debit using Adyen iDEAL integration?

Summary

This error occurs if the direct debit (SEPA) in the Adyen gateway is not enabled for All customers under Advance Configuration. If you have enabled only for Customers with direct debit enabled then you need to 'Allow customer to pay via their bank account' enable on the Customer's details page on Chargebee UI.

You can display SEPA as a payment method using Adyen iDEAL by following the steps below.

• Your Adyen account is allow-listed. If not, allow-list your account by contacting Adyen support. This should be done for both test and live environments.
• EUR currency is added to your Chargebee site.
• Smart Routing is enabled on your Chargebee site and EUR currency payments are routed via Adyen.
• SEPA is enabled in your Adyen account.
• Adyen account is integrated with your Chargebee site. If not yet done, use our integration guide to integrate Adyen account.
• Setup Authorization & Capture flow in Adyen account for SEPA Payments.
• Under Advanced Configurations, configure the user audience for whom you want to display SEPA as a payment method, either to 'All customers' or only to 'Customers with direct debit enabled'.
• If Customers with direct debit enabled (This setting will allow the customers to add a bank account only if 'Allow customer to pay via their bank account' is enabled on the Customer's details page on Chargebee UI)

Solution

To configure Adyen iDEAL, you must have an account with Adyen and should have configured Adyen SEPA. This is because Adyen iDEAL is generally used for one-time payments. In a subscription business, you will be charging your customers on a recurring basis. Therefore Chargebee handles recurring scenarios by converting the iDeal payment method to the Direct Debit SEPA payment method. The first payment will happen via iDeal and all future recurring payments will happen via Direct Debit SEPA.

If you have not configured it, refer to this link on how to configure Adyen iDeal with Chargebee.

In the Chargebee App, click Settings > Configure Chargebee > Gateways > your Adyen gateway account > Direct Debit (SEPA).

Note:
SEPA is applicable only for payments made using the Euro currency
SEPA is supported only in Chargebee's In-app Checkout and In-app Self-Serve Portal
There is a plan-based limitation for configuring SEPA in multiple gateways. To know more, visit our plans and pricing page
Note that this feature will not work if you are using in-app browsers
Chargebee allows you to send mandate creation and payment pre-notification from Chargebee. Ensure that you collect the email address of your customers by making it mandatory if you wish to use this feature

Under Advanced Configurations, configure the user audience for whom you want to display SEPA as a payment method, either to 'All customers' or only to 'Customers with direct debit enabled'.

Click Apply to save the changes

Note: In Advanced configurations, if you enable Allow for all customers, SEPA shows up as a payment method for all customers irrespective of the customer level setting

If Customers with direct debit enabled (This setting will allow the customers to add a bank account only if 'Allow customer to pay via their bank account' is enabled on the Customer's details page on Chargebee UI)

To add a customer's bank account on the Chargebee interface, navigate to the Payment Method section on the customer's details page and click Add Bank Account.

Work Flow

Here is the checkout flow for a customer using iDeal:

1. During checkout, the customer selects iDEAL as the payment method.

2. Customer chooses their bank account.

3. Upon confirmation, they are redirected to the bank's page where they have to authenticate using their bank account credentials.

4. Once the payment is made they are redirected to Chargebee's confirmation screen. A subscription is created and all future renewals will be charged using SEPA Direct Debit.

Note: Adyen iDEAL  can be used to make the payment only once. Chargebee handles recurring scenarios by converting iDeal payment method to Direct Debit SEPA payment method. The first payment will happen via iDeal and all future recurring payments will happen via Direct Debit SEPA.Therefore, it is important that you inform this to your customers.