Stop customer churn and grow your business

Track churn rates, identify leaks, and fix them with powerful retention strategies. Spot potential churn early to prevent it before it happens and keep your business growing.

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Track churn hidden across your revenue workflow

Get real-time visibility into churn rates, failed transactions, payment retries, and churn risk accounts.

Churn Rates & Cancellations
97% of customers churn silently, leaving very little feedback for improvement. Chargebee helps track customers who have attempted to cancel, who are at risk of churning, and the reasons for customer churn. This way, you get a clear picture of the state of your customer retention strategy.
Payment failure insights
Pay close attention to payment failures when tackling churn. Chargebee offers insight into failed transactions, retries, and accounts at risk of churn. Monitor common payment errors that affect customer payments and uncover reasons for involuntary churn.
Churn Rates & Cancellations
Payment failure insights

Engage customers at the right time to retain them

Develop personalized initiatives to deflect cancellations, automate revenue recovery, and retain at-risk customers.

Building interactive cancel pages
The best way to beat churn is to offer an experience a customer can't resist. Create interactive cancel pages, personalized offers, and tailored experiences unique to every customer that encourages them to stay on.
Smart Dunning
Strike the perfect balance between maximizing recovery and optimizing retries for seamless payment processing. Chargebee’s Smart Retries knows when to stop pursuing a failed transaction, ensuring efficient recovery while preserving the merchant’s reputation.
Payment reminders
Following up with customers throughout the payment process can be daunting for your billing team. Chargebee helps set up tailored workflows to put your customer communication and revenue recovery on auto-pilot without losing the personal touch.
Building interactive cancel pages
Smart Dunning
Payment reminders

Detect churn before it hits you

Identify high-risk customers, create a watchlist for personalized outreach, and proactively update payment details for expiring cards.

Customer watchlist
Preventing churn is all about timely intervention. Spot high-risk customers with rules, create a watchlist for outreach, launch effective campaigns, and set retention goals using industry benchmarks.
Automate pre-dunning
Stay ahead of payment failures with a proactive approach. Identify cards that have expired or are about to expire before the billing cycle and engage with the customers to update the payment information beforehand.
Customer watchlist
Automate pre-dunning

Save ~50% of monthly revenue from churn and payment failures.

Curiosity didn’t kill the cat. Ignorance did. 🐱
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