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Sharetribe is a SaaS company that lets entrepreneurs start an online marketplace, easily. What began as a university project for founders Antti and Juho, became a marketplace business. Soon, other entrepreneurs began approaching them for their marketplace platform. Realising the need for a marketplace platform, they pivoted into a what is today Sharetribe.
They charge a subscription fee on a monthly basis for their product.
Sharetribe invoiced their first few local customers through their accounting office, manually. Their first international customers were invoiced via PayPal but this process was still manual.But they realised this solution could not scale. Not to mention their hatred for manual work. Also, as a growing SaaS company, it was important to keep track of payments and their metrics.
But since their data was split across spreadsheets, payment tools and accounting system, it was difficult for them to crunch these numbers.
Another problem they often ran into was reminding their clients to pay. Chasing payments manually was a pain.
Sharetribe decided to move past their clunky combination of spreadsheets, tools and accounting system and began hunting for a billing solution that could help them do all of this and give them a snapshot into their business's health.
Sharetribe went with a very lightweight integration to get started quickly. They set up plans within Chargebee and used the plan specific hosted page URLs to send it out to their customers.
After a couple of years, they switched to a slightly deeper integration to process subscriptions automatically.
Switching to Chargebee worked out for their billing operations and helped them tackle all their payment related scenarios. Here are a few problems that Chargebee solved for them:
The Support team uses Chargebee to refund and change subscriptions. They also use it to extend trials.
For the marketing team, looking at data on the metrics dashboard especially MRR helps them stay on track with their goals. They also look into pricing experiments and measure how that has impacted their business using Chargebee.
Founding team uses Chargebee as a source of truth for their business's health.