SyncSpider is an iPaaS solution that helps eCommerce businesses snowball by synchronizing data from various business tools and creating out-of-the-box automation solutions. With 15 years of experience in eCommerce, the founding team of SyncSpider understood the gap in the eCommerce market and established SyncSpider in the year 2016. They achieved Product-Market fit relatively early and scaling up wasn't a problem for SyncSpider. However, finding the right solution to manage their subscription billing that will keep up with their pace of growth definitely was difficult.
Providing customized billing with complexities tending to ZERO
Aleksander Stanisic, COO of SyncSpider, calls Sync Spider a customer-centric organization so they wanted a solution that could cater to their specific needs by providing custom invoices and offline payments apart from regular subscription management. Building or buying was rhetorical to ask since the SyncSpider team wanted their limited technical resource to focus on their core expertise. After brief market research and competitor analysis SyncSpider finalized Chargebee as their subscription billing partner. Evaluation criteria included multiple gateway support, custom billing, pricing, and full API access. Aleksander said, "What set Chargebee aside from the competitors for us was the comprehensiveness of their product offering. Only Chargebee could provide all custom options in our checklist. It was an extremely robust and customer-friendly platform which doesn't require much effort from Syncspider’s team to manage subscriptions even during demand surges."
Keeping subscription management uncomplicated as Syncspider scales globally
Chargebee automated recurring billing with dunning cadences to minimize involuntary churn. SyncSpider also leveraged Chargebee’s multi-currency feature and automated taxes to bolster expansion in multiple countries easily and by staying compliant. Aleksander said, “Generating customized invoices, accepting payments without interruption, while staying compliant with countries taxation policy seemed like a herculean task. Expanding globally was tricky, but Chargebee handheld our billing operations with utmost ease.”
Ried im innkreis, Austria