With 50% of their engineering resources were being used to build and maintain their in-house billing solution, Zenchef decided to switch to Zuora for their billing needs.
Zuora needed substantial development time needed to make it fully functional.
Some of the reasons that prompted them to migrate out of Zuora are listed below:
API was "way too complex"
Setup team wasn't familiar with the French accounting rules
Interface was too hard to comprehend
Standard subscription actions took way too long to execute
Support was unresponsive
Chargebee helped Zenchef seamlessly migrate about 5015 customer accounts, 8881 contacts, and 8797 active subscriptions from Zuora.
Zenchef picked Chargebee for its
Flexible and easy-to-use interface
Intuitive API oriented for developers
Compatibility with French accounting solutions
Pricing and the monthly subscription model
Super responsive support
According to Julien Balmont, Co-Founder & CTO, Zenchef, “Everyone in the company is able to understand what an action means in the interface without formation or reading the documentation."
With the help of Chargebee, Zenchef:
Recaptures 60% of formerly unpaid accounts using the smart dunning system
Generate credit notes for specific but diverse credit needs, while strictly adhering to Revenue Recognition and Reporting standards like GAAP and ASC 606
Has more control over their health and growth, with accurate and real-time reporting and metrics
Creates tailor-made experiences for its global customers, using Chargebee's multi-language (English, French, and Spanish), multi-currency, and global tax support