How Chargebee Untangled Zenchef from Spaghetti Billing and Set Them up for Flexibility at Scale

The Problem

With 50% of their engineering resources being used to build and maintain their in-house billing solution, Zenchef decided to switch to Zuora for their billing needs.

Zuora needed substantial development time needed to make it fully functional. Some of the reasons that prompted them to migrate out of Zuora are:

• The API was "way too complex"

• The setup team wasn't familiar with the French accounting rules

• The interface was too hard to comprehend

• Standard subscription actions took way too long to execute

• Support was unresponsive

The Solution

Chargebee helped Zenchef seamlessly migrate about 5015 customer accounts, 8881 contacts, and 8797 active subscriptions from Zuora.

Zenchef picked Chargebee for its:

• Flexible and easy-to-use interface

• Intuitive API oriented for developers

• Compatibility with French accounting solutions

• Pricing and the monthly subscription model

• Super responsive support

According to Julien Balmont, Co-Founder & CTO of Zenchef, "The Chargebee interface is intuitive, requiring no training or documentation, allowing everyone in the company to quickly understand actions and save time. Responsive customer support adds to the overall advantage."

The Impact

With the help of Chargebee, Zenchef:

• Recaptures 60% of formerly unpaid accounts using the smart dunning system

• Generate credit notes for specific but diverse credit needs, while strictly adhering to Revenue Recognition and Reporting standards like GAAP and ASC 606

• Has more control over their health and growth, with accurate and real-time reporting and metrics

• Creates tailor-made experiences for its global customers, using Chargebee's multi-language (English, French, and Spanish), multi-currency, and global tax support