This feature is currently available for Private Beta Testing.
Contact [email protected] to enable for your site.
After enabling the Backdating subscriptions and invoices feature in your Chargebee site, users can backdate certain subscription actions and invoices. For example, while editing an existing subscription record to upgrade, downgrade, revise the price or while adding charge or quick charge to the subscription, users can specify a date from the past to backdate the subscription action. The subscription will continue to renew based on this backdated date.
This document explains how you can backdate subscription changes, subscription cancellation, reactivation, the addition of charges and quick charges to a subscription on your Chargebee site.
Following are the prerequisites to be met for backdating subscription changes in Chargebee:
To backdate a subscription change in your Chargebee site, follow these steps:
Select the subscription record that you are changing to open the details page.
Click Edit Subscription and make the necessary changes.
The Apply Changes section displays an option On a specific date. Select this option and choose a date from the past, to specify the exact date from which you want the changes to be applied. Click Apply.
Make sure that you select a date within the current billing term of the subscription.
In the Invoicing Options section, select Immediately. Click Set the Invoice date to a past date, and select a specific date to backdate the invoice. You can backdate the invoice by up to the current term start or one month in the past, whichever is shorter. However, you can not select a date that is earlier than the subscription change date.
Click Update to save your changes.
Following are the prerequisites to be met for backdating subscription cancellation in Chargebee:
To backdate a subscription cancellation in your Chargebee site, follow these steps:
Select the subscription record that you are cancelling to open the details page.
Click Cancel Subscription from the subscription details page.
In When do you want to cancel the subscription, select Cancel on a specific date and select a date from the past using the calendar. Click Apply.
You can enable the setting to backdate the invoice and select the invoice date using the calendar. You can backdate the invoice by up to the current term start or one month in the past, whichever is shorter. However, you can not select a date that is earlier than the subscription scheduled cancellation date.
Select how you want to handle credits for the unused period and click Cancel.
The subscription record is cancelled successfully with the cancellation backdated to the past date.
Following are the prerequisites to be met for backdating subscription reactivation in Chargebee:
To backdate a subscription reactivation in your Chargebee site, follow these steps:
Select the cancelled subscription record that you are reactivating to open the details page.
Click Reactivate.
In Reactivate From, you can select a date from the past using the calendar. Click Apply. Make sure that the past date that you select for reactivation falls within the current term.
In the Invoicing Options section, select Immediately. Click Set the Invoice date to a past date, and select a specific date to backdate the invoice. You can backdate the invoice by up to the current term start or one month in the past, whichever is shorter. However, you can not select a date that is earlier than the subscription reactivation date.
Click Reactivate.
The subscription record is reactivated successfully with the reactivation backdated to the past date.
Following are the prerequisites to be met for backdating the addition of charges and quick charges in Chargebee:
To backdate the addition of charges and quick charges in your Chargebee site, follow these steps:
Select the subscription or customer record to which you are adding a charge, click +Add Charge/+Create Quick Charge.
On the Add Charge page, click +Add Charge/+Add Quick Charge and select/specify the details.
Under Service Period, you can specify dates from the past. You can backdate all one-time actions by up to two years in the past. However, you cannot select a date earlier than the subscription start date.
In the Invoicing Options section, select Immediately. Click Set the Invoice date to a past date, and select a specific date to backdate the invoice. The invoice date is captured based on the service period and it cannot exceed one month into the past from the present date.
Click Add.
Your charge or one-time charge is added to the subscription and this one-time action is successfully backdated to the past date.