Fair Billing Policy for Invoice-Based Plan

Introduction

Chargebee delivers a fair billing policy with transparency and customer-centricity. A fair billing policy enables you to pay only for what you use. The further read will help understand the fair billing concept in detail.

There are two initiatives to ensure a fair and transparent billing policy for customers.

• Excluding voided invoices from the overage calculation
• Automatic alerts based on the invoice generation

Excluding voided invoices from overage calculation

Chargebee automatically adjusts overages in the current billing process for monthly, quarterly, half-yearly, and annual subscriptions for all invoices created and voided in the same billing term. For example, if you are billed monthly, the amount of invoices that are created and voided in the same billing term will not be considered. Similarly, if you are billed quarterly, half-yearly, or annually the number of invoices that are created and voided in the same billing term (quarterly, half-yearly, or annual) will not be considered as well. Therefore, it will be excluded from the overage calculation of the corresponding billing term.

Sometimes, an invoice created in one month may be voided the following month. Because the renewal cycle is shorter for monthly subscriptions, the amount for the voided invoice is included in the overage calculation for the previous billing term.

For customers with monthly subscriptions, Chargebee issues promotional credits to resolve the issue for the overage amount that is contributed by the voided invoices (of the immediate previous billing term) and automatically applies this on your subsequent invoice.

Prerequisites for Promotional Credits

To be eligible for promotional credits:

• You must be an active customer with a monthly subscription in the invoice-based model.
• All invoices generated in the previous month but voided in the next immediate month are considered for promotional credit calculation.
• If overages are raised in the previous month, the respective overage amount caused by voided invoices will be provided as promotional credits.

The following are some use cases that explain the logic of promotional credit calculation for an invoice-based plan.

Automatic alerts based on invoice generation

Chargebee sends three alerts when invoicing limit reaches 50, 80, and 90 percent(%) for customers who have quarterly, half-yearly, yearly, or multi-year billing cycles. This communication will help Chargebee's customers to compare current and projected business growth based on the invoice count. It also reminds customers to connect with their Customer Success Manager (CSM) or Account Manager (AM) for upcoming subscription renewals.

For customers with a monthly billing cycle, a single email alert is generated when the invoicing limit reaches 90 percent (%). This helps avoid multiple email alerts for monthly subscriptions. The alert appears on the application user interface when the invoicing limit reaches 50, 80, and 90 percent (%).

Related link

Fair billing policy for revenue-based plan