Error "Null/No" while syncing invoices with QuickBooks Online

Problem Statement

When syncing invoices from Chargebee to QuickBooks Online you see a blank, "Null", or "No" error. You need to fix mapping or entity issues so invoices can sync again.

Solution

Chargebee stores mappings between its records and QuickBooks Online so that future syncs avoid duplicates and link to the right entities. A blank or "Null/No" error for an invoice usually means one of the following:

• A dependent entity in QuickBooks Online (such as the customer or the item/price record) was deleted, so the invoice can no longer be created or updated.
• The record was changed in QuickBooks Online (e.g. customer or product), but Chargebee’s mapping still points to the old entity.
• The customer or item price in Chargebee is mapped to the wrong customer or product in QuickBooks Online.

Steps to Set It Up

1. In QuickBooks Online, check whether the customer and product/item that should be used for this invoice still exist and note their internal ID or name.
2. Either share the internal ID or name of the correct entity in QuickBooks Online with Chargebee Support, or ask Support to re-sync the entity from Chargebee so the record can be mapped or recreated in QuickBooks Online and the invoice can sync.