New in Chargebee: Explore Reveal and understand your payment performance end-to-end.Try Now

Docschargebeedocs

HomeBillingPaymentsRevRecGrowthReveal
Support

Product Updates

  • Release Notes

Getting Started

  • Overview
  • Chargebee Billing Data Centers
  • Object Relationship Model
  • Understanding Sites
  • Chargebee Tech Glossary
  • Articles and FAQ

Implementing Chargebee

  • Implementation Guide
  • Go-live Checklist
  • Articles and FAQ

AI in Chargebee

  • Chargebee Agents
  • Chargebee Copilot
  • Chargebee MCP Server (Model Context Protocol)

Developer Resources

  • Developer Resources Overview
  • Articles and FAQ

Product Catalog

  • Product Catalog Overview
  • Coupons
  • Articles and FAQ

Subscriptions

  • Working with Subscriptions
  • Billing
  • Orders
  • Articles and FAQ

Customers

  • Managing Customers
  • Account Hierarchy
  • Email Notifications
  • Branding
  • Configure Multiple Languages
  • Articles and FAQ

Entitlements

  • Entitlements Overview
  • Features Overview
  • Feature Management
  • Managing Product Entitlements
  • Subscription Entitlements
  • Customer Entitlements
  • Grandfathering Entitlements
  • Articles and FAQ

Usage Based Billing

  • Understanding Usages
  • Setting up Usage Based Billing
  • Usage Alerts
  • Metered Billing
  • Articles and FAQ

Chargebee CPQ

  • Chargebee CPQ
  • Chargebee CPQ for Salesforce
  • Chargebee CPQ for HubSpot

Invoices, Credit Notes, and Quotes

  • Invoices
  • Credit Notes
  • Quotes [Legacy]
  • Transactions
  • Articles and FAQ

Taxes

  • Overview
  • Configuring Taxes
  • Country-specific Taxes
  • Articles and FAQ

Hosted Capabilities

  • Overview
  • Hosted Checkout
  • Hosted Self-Serve Portal
  • Hosted Pages Features
  • Additional Hosted Pages
  • Payment Components
  • Pricing Table
  • Managing Payments with Chargebee.js
  • Mobile-Optimized Hosted Pages
  • Articles and FAQ

Site Configuration

  • Users & Roles
  • Custom Fields & Metadata
  • Approvals
  • Mandatory Fields
  • File Attachments & Comments
  • Advanced Filter Options
  • Multicurrency Pricing
  • Multi-decimal Support
  • Configuring Reason Codes
  • Events and Webhooks
  • API Keys
  • Time Zone
  • Time Machine
  • Transfer Configurations
  • Articles and FAQ

Multi Business Entity

  • Multi Business Entity Overview
  • Customer Transfer Overview
  • Articles and FAQ

Mobile Subscriptions

  • Overview
  • Omnichannel Subscriptions
  • Omnichannel One-Time Orders
  • Mobile Subscriptions (Legacy)

Reports and Analytics

  • RevenueStory
  • Home Dashboard
  • Frequently Asked Questions
  • FAQs for Classic Reports Sunset
  • Articles and FAQ

Integrations

  • Sales
  • Customer Support and Success
  • Finance
  • Tax
  • Marketing
  • Stitch
  • Collaboration
  • Contract Management
  • Ecommerce Management
  • Articles and FAQ

Data Privacy & Security

  • Two Factor Authentication
  • SAML Single Sign-On
  • System for Cross-Domain Identity Management (SCIM)
  • EU-GDPR
  • Consent Management
  • Personal Data Management
  • Compliance Certificates
  • HIPAA Guidelines
  • PCI Recommendations and Integration Types
  • Articles and FAQ

Data Operations

  • Bulk Operations
  • Migration
  • Articles and FAQ
  1. Billing
  3. Integrations
  5. Articles and FAQ
  6. QuickBooks Online
  1. Billing
  3. Integrations
  5. Articles and FAQ
  6. QuickBooks Online

Accounting code provided doesn't exist in QuickBooks

Problem Statement

I see the error "Accounting code provided doesn't exist in QuickBooks" when syncing. How do I fix it?

Solution

This error occurs when the value in the Accounting code or Account Name field in Chargebee does not match a valid account in QuickBooks Online. You must use the Account Name from the QBO Chart of Accounts, not the account code (e.g., "2000") alone.

Example: If the QBO Chart of Accounts shows "2000 Sales," enter 2000 Sales in the Account Name field in Chargebee, not just "2000."

image

Note

The accounting code "2000" from QBO will not work. You must use the full "Account Name" (e.g., "2000 Sales").

Steps to Set It Up

  1. In Chargebee, go to the plan or addon.
  2. Edit the Item price to access the Accounting Information section.
  3. Add the Account Name from QuickBooks (e.g., "2000 Sales") in the Account Name field.
  4. Save the changes.

For a walkthrough, see this video.

Related Articles

QuickBooks - Error code:6000; Business validation error
QuickBooks error code 620: TxnID cannot be linked
QuickBooks - Error code:2500; Third-party request failed
QuickBooks (QBO) sync errors
QuickBooks Online sync error 6140 and 6430
How to change the date format for Payment Gateway statements?
QuickBooks Online - Error code 6200/6210: Account period closed
Steps to Reconcile Payments between Chargebee and QuickBooks
QBO Error Code:2050
Quickbooks Online error: Sync has failed to complete, you can try again after some time or contact Chargebee Support.
Quickbooks sync error: TRANSACTION - CREATE_FAILED (null)
QuickBooks - Invoice mapping and sync
Prerequisites of Xero/QuickBooks Reconciliation Plug-in
Error 'Null/No' while syncing invoices with QuickBooks Online
How to download gateway statements in QuickBooks/Xero?
Plan could not be created as the Account name you provided does not exist in Quickbooks Online
Error "Entity is not present in Quickbooks" in Quickbooks Online
'How to solve the error "Error: Not a valid product or service name. Names must have at least one character and cannot include tabs, newlines or '':''?'
QB error: Sync status: CREATE_FAILED, The payment chart of account for the invoice payment gateway ELAVON and currency USD was not mapped

Show more

Was this article helpful?