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Product Catalog

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Subscriptions

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Chargebee CPQ

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Invoices, Credit Notes, and Quotes

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Taxes

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Hosted Capabilities

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Site Configuration

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Multi Business Entity

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Mobile Subscriptions

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Reports and Analytics

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  1. Billing
  3. Hosted Capabilities
  5. Articles and FAQ
  6. Hosted Self-Serve Portal
  1. Billing
  3. Hosted Capabilities
  5. Articles and FAQ
  6. Hosted Self-Serve Portal

How to edit the cancelled subscription message displayed on the customer portal?

Problem Statement

You want to change the default cancelled subscription message shown in the customer portal. You may see "Error: The size should not be more than 250" if the message is too long.

Solution

Customize labels and messages under Labels in the Checkout and Self-serve Portal settings. The cancelled message has a maximum length of 250 characters.

Steps to Set It Up

  1. Go to Settings > Configure Chargebee > Checkout and Self serve portal > Labels.
  2. Find and edit the "CANCELLED. Your subscription has been cancelled. Contact us to reactivate your subscription" label.
  3. Click Apply, then Publish.
image

Important Notes

Note

  • Maximum label length is 250 characters.
  • Use +Add more copy/text to add new labels.
  • When pasting, use "Paste without formatting" or "Paste as plain text" to avoid hidden characters that can exceed the limit.

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Where to find the drop-in script for the plan-specific URL?
Is it possible to set a future start date for a subscription via drop-in script?
How to display additional addons on the checkout page?
How to create a portal URL for the Chargebee domain?
How to change password in self-serve portal?
Enable GTM Integration in Chargebee.js

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