Can my users edit their subscriptions or add addons using the customer portal?

Problem Statement

This article helps you understand can my users edit their subscriptions or add addons using the customer portal.

Solution

Yes, Chargebee's Customer portal can be used by your customers to manage their account. You have complete flexibility to configure the Allowed Actions in the Customer portal according to your requirements. We have elucidated the configuration process based on different versions of the Checkout page.

Go to Settings > Configure Chargebee > Checkout & Self serve portal > Portal

Enable Allow Customers to Change Subscription option click Update.

All the changes will be reflected in your Customer portal.

Note:

• There is complete control over the plans listed while changing from one plan to another in Checkout. But It's not possible to add an addon to an existing subscription. They can only switch from one (plan + addon) group to another group. Please contact support to add addons to an existing subscription.

• Multiple Coupons not supported in the portal.

• Customers can reactivate canceled subscriptions through the Portal.